Terms of Service

These terms are an agreement between , (“we”), and the business that uses Upreciated (“you”, the customer). The person who creates an organization or starts a subscription accepts them on the business’s behalf and confirms they may do so. Upreciated is for businesses; it isn’t offered to consumers.

1. The service

Upreciated lets colleagues recognize each other on boards, celebrates birthdays and work anniversaries, and gives admins analytics and integrations such as BambooHR. We keep improving it and may change features. We won’t take away a core part of it without telling you in advance.

2. Organizations, admins and members

Your organization’s admins decide who is in it, what they can do and which integrations are connected. Everyone who signs in keeps their own sign-in secure. You’re responsible for what happens in your organization, and for telling us at support@upreciated.com if you notice any misuse.

3. Your data and your people

What you and your people put into Upreciated stays yours. You let us host, copy and display it only to provide the service to you.

You confirm you may add your colleagues’ details, such as names, work email addresses, birthdays, start dates and photos, and connect your HR system, and that you’ve told them what you use Upreciated for. Our Privacy Policy describes how we handle the data.

4. Processing data on your behalf

For the personal data your organization puts into Upreciated, you are the controller and we are your processor, as the GDPR (Article 28) defines them. We:

• process it only to provide Upreciated, following your instructions, which these terms and your use of the app set out;
• make sure everyone who works on it for us is bound to confidentiality;
• protect it with appropriate technical and organizational measures;
• use only the subprocessors listed in our Privacy Policy, under terms as protective as these, and tell you before adding or replacing one, so you can object;
• help you answer requests from people about their data, and with security and data protection assessments;
• tell you without undue delay if we learn of a breach affecting your data;
• delete it when your organization is deleted, unless the law requires us to keep it;
• give you the information you need to show that these duties are met.

5. Acceptable use

Don’t use Upreciated to:

• post anything unlawful, harassing, hateful or discriminatory;
• send spam, or invite people who don’t work with you;
• break, overload or probe the service, or get around its limits or security;
• copy the service, or resell it without our agreement.

Admins can remove messages, and we may remove content or suspend access that breaks these rules.

6. Trial, plans and payment

• For now, paid plans are for businesses established outside the European Union. By starting a trial or a plan, you confirm yours is.
• A new organization gets a 14-day free trial, once. Card details are asked for when it starts; the first payment is taken when the trial ends, unless you cancel before.
• Plans are billed monthly, by the number of people in your organization, in the bands shown on our pricing page.
• Everyone on your organization’s members page counts, invited or signed up, apart from people marked as having left. Each monthly invoice is based on that day’s count; nothing is charged in between.
• Prices don’t include taxes such as VAT, which are added where they apply.
• We tell you at least 30 days before a price change applies to you.
• Stripe processes the payments.

7. Cancelling and refunds

You can cancel at any time. Your plan then runs to the end of the month you paid for and isn’t renewed. Payments aren’t refunded for part of a month, unless the law requires it or we end the service without you being at fault, in which case we refund what you paid for the time left.

If a payment fails and can’t be collected, or a subscription ends, your organization becomes read-only: everyone can still see it, and admins can export its data. After 90 days without a subscription, we may delete it.

8. Ending the agreement

An admin can delete your organization at any time in its settings. It’s deleted 30 days later, and until then any admin can keep it. Its subscription isn’t renewed in the meantime, and ends when it’s deleted. We may suspend or end the service for you if you seriously or repeatedly break these terms, after telling you and giving you a chance to fix it where that’s reasonable.

9. Availability and support

We work to keep Upreciated available and fast, but we can’t promise it will never be interrupted, for maintenance or for reasons outside our control. Support is by email at support@upreciated.com.

10. Our property

The app, its design and its code belong to us or our licensors. These terms give you the right to use Upreciated while you’re a customer, nothing more.

11. Liability

Upreciated is provided as it is. Neither side is liable for indirect or consequential losses, such as lost profits. Our total liability in any 12 months is limited to what you paid us in those 12 months. None of this limits liability for fraud, intent or gross negligence, or for death or personal injury, or anything else the law doesn’t allow to be limited.

12. Changes to these terms

We may update these terms. For changes that matter, we tell your admins by email at least 30 days before they apply. If you don’t agree, you can cancel before then.

13. Law and courts

These terms are governed by the laws of Cyprus. The courts of Nicosia have jurisdiction over any dispute about them.

14. Contact

, , support@upreciated.com